Terms of Service

1. Acceptance of Terms

By signing up for ScanTapView, using our platform, or receiving a ScanTapView LED standee, you (“Merchant”, “you”) agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

These terms form a binding agreement between you and ScanTapView (“we”, “us”, “the platform”), operating at scantapview.com. This agreement is governed by the laws of India.

2. The Service

ScanTapView provides:

• A premium LED backlit acrylic tabletop QR standee physically delivered to your business location
• A digital storefront accessible to customers via QR code scan — showcasing your catalog, offers, and business details
• A merchant dashboard to manage catalog items, offers, WhatsApp inquiries, customer contacts, scan analytics, and reviews
• A WhatsApp ordering flow via wa.me deep links (0% commission)
• A Google review routing system that directs all customers (regardless of rating) to your Google review page

3. Subscription & Pricing

3.1 Onboarding Package

3.2 Annual Renewal

After your first year, you may renew your platform access for ₹10,000/year. Renewal covers continued hosting, dashboard access, analytics, and software updates. The physical standee is not re-delivered on renewal.

3.3 Commission Policy

ScanTapView charges 0% commission on all orders, bookings, or inquiries generated through your storefront. All customer payments go directly to you.

3.4 Payment

Payments are collected by our Field Sales Executive (BDE) representative or via bank transfer before the standee is manufactured. We accept UPI, bank transfer, and cash. Subscription renewal invoices are issued 30 days before expiry.

4. Refund & Cancellation Policy

4.1 Physical Standee

As the LED standee is a custom-manufactured product with your QR code, it is non-refundable once production has commenced (typically within 48 hours of payment). If the standee arrives damaged or defective, contact us within 7 days for a free replacement.

4.2 Platform Subscription

If you are dissatisfied with the platform within the first 7 days of account activation, contact us at info@scantapview.com for a pro-rated refund of the platform portion (₹5,000). After 7 days, subscriptions are non-refundable but remain active until expiry.

4.3 Non-Renewal

If you choose not to renew, your storefront and dashboard will be deactivated at the end of your subscription period. Your data is retained for 90 days after expiry, during which you may export it. After 90 days, all data is permanently deleted.

5. Merchant Obligations

As a ScanTapView merchant, you agree to:

• Provide accurate business information, pricing, and catalog content
• Keep your catalog and offers up to date
• Respond to customer WhatsApp inquiries in a timely manner
• Not use the platform for illegal products, services, or activities
• Not misrepresent your business, products, or pricing to customers
• Not attempt to circumvent, hack, or abuse the platform infrastructure
• Comply with all applicable Indian laws including Consumer Protection Act and GST regulations

6. Review Collection — Mandatory Compliance

7. Data Ownership

• You own your data. All contacts, inquiries, catalog items, and reviews generated through your storefront belong to you.
• You may export all your data at any time from the dashboard (CSV download).
• ScanTapView may use aggregated, anonymised platform-wide data (e.g., total scans across all merchants) for product improvement. Individual merchant data is never shared with third parties.
• Upon subscription cancellation, you have 90 days to export your data before permanent deletion.

8. Platform Availability

We target 99.5% uptime. Planned maintenance will be communicated via email. ScanTapView is not liable for downtime caused by Supabase, Vercel, or other third-party infrastructure providers. In the event of extended downtime exceeding 72 hours in a calendar month, we will extend your subscription by an equivalent period.

9. QR Board Ownership & Reassignment

• The physical LED standee is your property upon delivery and full payment.
• The QR code printed on the standee is linked to our platform. If your subscription lapses, the QR code will show a “Store Offline” page to scanning customers.
• ScanTapView reserves the right to reassign QR board codes in exceptional circumstances (e.g., if a merchant account is permanently deleted after the 90-day retention window).

10. Limitation of Liability

ScanTapView is a digital storefront and lead management platform. We are not a party to any transaction between you and your customers. We are not liable for:

• Disputes between merchants and customers regarding orders, payments, or services
• Loss of business or revenue due to platform downtime
• Customer reviews or feedback submitted through the platform
• Inaccurate information submitted by merchants in their catalog or profile

Our maximum liability to you for any claim shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.

11. Termination

We reserve the right to terminate or suspend your account immediately if you:

• Violate any provision of these Terms
• Use the platform for illegal, fraudulent, or abusive purposes
• Provide false or misleading business information to customers
• Attempt to circumvent or exploit the platform's systems

You may terminate your account at any time by contacting us at info@scantapview.com. Termination does not entitle you to a refund of subscription fees already paid.

12. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of India. We encourage resolution of disputes through direct communication first — contact us at info@scantapview.com before initiating any legal proceedings.

13. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated via email to registered merchants at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the revised Terms.

14. Contact